How Mendy works
No call centres, no lead-selling, no mystery. Here's exactly what happens — for you, and for the tradies we call.
Got a problem at home?
Step 1
Snap it — or just describe it
Take a photo of the problem, or type a sentence. Mendy's AI works out what it's looking at, what it usually costs to fix in your area, and — honestly — whether you even need a tradie.
Step 2
If it's a safe DIY job, we say so
Plenty of problems are a small fix. Where one looks straightforward, Mendy gives you the fix a knowledgeable mate would — exact products, simple steps, and the clear point where you should stop and call a professional. We'd rather save you the call-out than take a fee.
Step 3
When you want a pro, Mendy rings real local tradies
You see the shortlist first — real businesses with real credentials (licence checks, ABN status, ratings with their source shown). Pick the ones you like, or let Mendy pick. Then Mendy rings them, one by one, describes your job and asks for a quote. We say who we are and why we're calling, and one word takes a tradie off our list for good.
Step 4
Real quotes come back to you
As tradies quote, the numbers land in your app — each one is that tradie's own price for your job, not an algorithm's guess. Book the one you want. If nobody bites, we widen the search and go again; you never pay for silence.
Step 5
Book for $3.50 — that's it
Booking costs a flat A$3.50, and your first is free. You and your tradie get each other's numbers, they show up, you pay them directly for the work. No commissions, no mark-ups on quotes and no surge pricing. After the job, you can leave a review only if you actually booked, which is why Mendy ratings mean something.
Are you a tradie?
How you hear from us
A real job, not a lead
When Mendy calls, there is a real customer with a real job behind it — described in detail, with timing and suburb. We say who we are and why we're calling. Quote on the phone in thirty seconds, or use the link we text you to see the full job brief and quote when it suits. Miss the call? The link still works.
What it costs you
Nothing. No lead fees, ever
Quoting is free. Winning the job is free. Your profile — built from public registers, claimable in minutes — is free, and claiming unlocks your full workspace: job inbox, quotes, calendar, reviews. We make money from the customer's $3.50 booking fee and from optional Premium — never from selling you leads.
Premium, honestly
$35/month, and exactly what it buys
Premium makes you the featured result in up to 5 postcodes you choose — always labelled as a paid placement, capped so paid spots never crowd out earned ones, and it never buys ratings or reviews. Cancel any time — Premium runs to the end of the period you've paid for, then stops. If you never pay us a cent, customers still find you on merit.
Your number, your call
Opt out once, we stop forever
Say “remove me” on a call, reply STOP to a text, or email us — and Mendy never contacts you again, on any channel. The only way back in is you claiming your own business, verified. That's a promise built into the software, not a policy PDF.
Claim your business — it's free →
Questions we haven't answered? support@mendyai.app — a person reads it. The legal versions live at Terms and Privacy.